I recently had to navigate JetBlue’s infant and minor policy when planning a family trip from Boston to Orlando with my toddler and niece, and I figured I’d share my experience because it turned out smoother than I expected. When I first tried to book online, I wasn’t totally sure how JetBlue handled infants and minors, especially since one was under 2 years old (lap infant) and the other was 11. The system gave me options but also some confusing notes about child fares and identification, so I decided to call 844-734-0813, which turned out to be the smartest move.
The agent I reached was incredibly helpful. They explained that JetBlue allows infants under 2 years old to travel as lap infants for free on domestic flights, but they must be listed on the reservation. If you want the infant to have their own seat, you can purchase a discounted fare and bring an FAA-approved car seat — which is what I ultimately did, just for comfort and safety. The agent also confirmed that minors under 14 must be seated with at least one accompanying adult at no extra charge, thanks to JetBlue’s family seating policy.
When it came to my niece (11 years old), they clarified that JetBlue considers children 5–13 as eligible for the unaccompanied minor program only if they are traveling alone. Since she was flying with us, she didn’t need that service. But I asked anyway, in case I ever needed to send her solo in the future. The rep explained that unaccompanied minors can only travel on nonstop flights, and the fee is $150 each way. JetBlue crew members personally escort them through boarding, check on them during the flight, and hand them over to the designated adult upon arrival.
What really impressed me was how flexible they were when I needed to change our seats later. I called 844-734-0813 again, and within minutes they adjusted our seating so that my husband, our toddler, and my niece were all together. They also re-sent the confirmation email with the infant’s name clearly listed, which gave me peace of mind.
For anyone traveling with babies or minors, here’s what I learned step-by-step:
Book early and add your infant to the reservation right away.
Call JetBlue directly at 844-734-0813 if you have any confusion about lap infants or minors.
Bring proof of age (like a birth certificate) for infants and young kids.
If your child is flying alone, book the unaccompanied minor service in advance — it can’t be done at the airport last-minute.
Always confirm seat assignments to make sure your family stays together.
Overall, JetBlue’s policy is family-friendly and very transparent once you talk to a live agent. Honestly, calling 844-734-0813 made the entire process stress-free — way better than trying to figure it out online.