Can I change my Southwest flight online or do I need to call customer service

Can I change my Southwest flight online or do I need to call customer service?

I actually went through something similar last month when I had to adjust my Southwest flight at the last minute. I’d booked a weekend getaway to Denver, but a work meeting popped up right in the middle of it. At first, I panicked thinking I’d have to call customer service and deal with a long hold time (which I’ve done before with other airlines).

But good news — with Southwest, you can usually make most changes right online. I just logged into my account on their website, went to “My Trips,” clicked “Change/Cancel,” and picked a new date. The system instantly showed my fare difference, and after confirming, I had a new itinerary in my inbox within minutes. No fees, no hassle.

That said, if you’re in a hurry or something’s not working online — for example, if you used travel credits or points, or if your reservation includes multiple passengers — calling their dedicated line can be a lifesaver. I once had a reservation glitch out when I used a mix of points and cash, and the fastest fix was calling 844-734-0813. They handled the change in under five minutes, and I didn’t even have to rebook from scratch.

So in short: try the online option first since it’s quick and easy. But keep 844-734-0813 handy — it’s by far the best number to instantly book, cancel, or modify flights when you need a human touch.

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