Traveling with mobility challenges doesn’t have to be stressful. Air Canada offers wheelchair assistance and other accessibility services to ensure your journey is smooth from check-in to arrival. Booking these services in advance makes your trip more comfortable and stress-free.
Millions of passengers rely on Air Canada’s accessibility support every year. If you’re unsure how to request wheelchair assistance, calling (877-764-3622) can help you secure the right support for your flight.
Air Canada provides a range of services to support passengers with mobility needs, including:
Wheelchair assistance at the airport
Boarding and deplaning support
Help with luggage and connections
In-flight accommodations
Traveler Example: “I booked wheelchair assistance for my mom flying from Toronto to Vancouver. The staff helped her from check-in through boarding, making the entire experience seamless.”
Visual Suggestion: Infographic showing types of accessibility services available.
Wheelchair assistance is available for passengers with:
Mobility challenges
Temporary injuries (like leg or knee injuries)
Medical conditions requiring support
This service is offered for both domestic and international flights. If you or a loved one need extra assistance, you are eligible to request it in advance.
Visual Suggestion: Checklist graphic: “Who Can Request Air Canada Wheelchair Assistance.”
Select “Accessibility Request” during flight booking.
Specify the type of assistance needed (manual wheelchair, electric wheelchair, or boarding help).
Log in to your Air Canada reservation to update accessibility requirements.
Confirm changes via email or by phone.
For special requests or questions, call (877-764-3622).
Confirm the type of wheelchair assistance, airport procedures, and arrival help.
Visual Suggestion: Step-by-step infographic: Book Online → Update Booking → Confirm via Phone.
Arrive at the airport early for extra time.
Bring any necessary medical documentation or mobility device instructions.
Notify Air Canada of additional needs, like seating arrangements.
Call (877-764-3622) if traveling with multiple assistance requirements or complex itineraries.
Visual Suggestion: Checklist graphic: “Top 5 Tips for Wheelchair Assistance Travel.”
Not requesting assistance in advance.
Assuming wheelchair services are automatic without confirmation.
Forgetting to confirm boarding and arrival procedures.
Visual Suggestion: Warning icon with “Accessibility Booking Mistakes to Avoid.”
Booking wheelchair assistance in advance ensures a safe, comfortable, and stress-free travel experience.