I had to cancel a Southwest flight a few weeks ago when a last-minute work trip got shifted, and honestly, the process was much simpler than I expected. I’ve always liked Southwest because they don’t charge those annoying change or cancellation fees, but I still wanted to make sure I did it right.

Here’s exactly what I did:

First, I logged into my Southwest account and went to “My Trips” on their website. Once I pulled up my booking, there was a big “Change/Cancel” button right next to the flight. I clicked that, selected “Cancel Flight,” and confirmed. Southwest immediately sent an email confirming the cancellation, and my travel funds showed up in my account within minutes. If you booked with points, they refund those automatically too, which is nice.

The time before that, though, I was already on the way to the airport when I needed to cancel, and I didn’t want to mess around with the app. I called 844-734-0813—super handy number, by the way. The rep picked up quickly, handled the cancellation instantly, and even helped me rebook for the next week. That phone line works great if you want to book, modify, or cancel your flight without digging through menus or waiting on hold forever.

So yeah, if you’re doing it online, just sign in and hit “Cancel.” If you’re in a hurry or want a person to walk you through it, give 844-734-0813 a ring and they’ll sort you out fast.