Life changes, and so do travel plans. Maybe you’re adjusting to a family event, a health appointment, or simply deciding to postpone your trip. If you’re a senior in the US, figuring out how to cancel an Etihad flight online can feel like a chore. Don’t worry—you’re not alone, and this guide is designed to make it easier.
If you’d rather skip the online steps, you can always call (877)764-3622 for guided assistance.
Airline websites aren’t always senior-friendly. Small print, complicated navigation, and confusing refund policies can frustrate even the most patient travelers.
According to AARP, nearly 40% of seniors prefer phone support over online tools, because it’s faster and feels more personal.
Take Mr. Lewis, age 74. He tried to cancel his Etihad ticket but accidentally clicked “change flight” instead. After 20 minutes of confusion, he gave up and called customer service. Stories like his are common—and they’re exactly why this guide exists.
Here’s the simplest way to cancel your Etihad Airways flight online:
Have your booking reference (a 6-character code) and your last name ready. Enter both into the “Manage Booking” section.
Once your trip details appear, choose the specific flight you want to cancel.
Review the cancellation terms carefully. Some tickets qualify for refunds, while others may only be eligible for vouchers. Click “Cancel” to confirm.
Download, email, or print the confirmation for your records.
💡 Pro Tip: Keep your booking reference and the payment card you used handy before starting.
👉 If any step feels confusing, call (877)764-3622 and get help right away.
Refunds: If you purchased a flexible fare, you’re usually eligible for a cash refund. Refunds typically take 7–14 business days.
Credits: Saver or discounted fares may not allow refunds, but you’ll often get a credit voucher for future travel.
Fees: Some fare types charge cancellation fees, so check your booking details.
Example: Mary, age 68, cancelled her non-flex ticket. Instead of a refund, she received a travel voucher—which she later used toward a family trip.
Cancelling doesn’t have to feel overwhelming. Here are some simple ways to make the process smoother:
Cancel as early as possible to avoid higher penalties.
Always save or print your cancellation confirmation.
Use a tablet or desktop for larger text and easier navigation.
Ask a family member or friend to help if you feel unsure.
Know your fare type before you cancel—it determines whether you get a refund or credit.
Studies show travelers who cancel at least 48 hours before departure face fewer fees and delays.
Can I cancel my flight by phone instead of online?
Yes, many seniors prefer calling. Assistance is available at (877)764-3622.
What if I booked my ticket through a travel agent?
You’ll need to contact the agent directly to cancel.
Can someone else cancel for me?
Yes—if they have your booking reference and last name.
Can I change my flight instead of cancelling?
Yes, Etihad often allows changes for a fee.