Sometimes travel plans change, and that’s okay. Maybe a family event has popped up, or you’d simply rather delay your trip. If you’ve booked with Etihad Airways and now need to cancel, the process doesn’t have to be confusing—especially if you’re a senior traveler.
This guide will walk you through the cancellation process, what to expect, and helpful tips to make things easier. And remember, if you’d prefer not to do it online, support is just a call away at (877)764-3622.
Airline websites can feel like a maze. Small text, too many options, and unclear refund rules leave many seniors frustrated.
AARP research shows that nearly 40% of seniors prefer phone assistance instead of online tools. It’s not about ability—it’s about convenience and confidence.
Take Mrs. Thompson, 70, who shared: “I spent 20 minutes looking for the cancel button before asking my grandson for help.” Stories like hers are common, and they highlight why clear, simple guidance is so important.
Cancelling online is possible in just a few steps:
Have your booking reference number (6 characters) and your last name ready. Enter both into the search fields.
Your booking details will appear. Select the flight you want to cancel.
Etihad will show you whether your ticket qualifies for a refund or travel credit. Confirm the cancellation once you’re comfortable.
Always print, download, or email the cancellation notice for your records.
💡 Pro Tip: Keep your booking reference and payment card nearby—it makes the process smoother.
👉 If these steps feel tricky, don’t worry. Call (877)764-3622 and get guided help.
Once your flight is cancelled, here’s what usually happens:
Refunds – Flexible tickets usually qualify for a refund, which may take 7–14 business days.
Travel Credit – Saver or discounted fares may not give cash back but often provide vouchers for future travel.
Fees – Depending on the ticket type, cancellation charges may apply.
Example: John, 68, cancelled his saver ticket and received a voucher, which he later used for a family reunion trip.
You don’t have to stress—just keep these tips in mind:
Cancel as early as possible to reduce fees.
Use a tablet or desktop computer for bigger text and easier clicks.
Always save or print your confirmation email.
Ask a family member or trusted friend to sit with you if you’re unsure.
Know your ticket type—it makes a difference in whether you’ll get cash back or credit.
👉 Fun fact: Airline studies show that passengers who cancel 48+ hours before departure are more likely to avoid heavy penalties.
Can I cancel my Etihad ticket over the phone?
Yes. Many seniors prefer this option—just call (877)764-3622.
What if I booked through a travel agent?
You’ll need to cancel directly with the agent, not Etihad.
Can someone else cancel for me?
Yes, as long as they have your booking reference and last name.
Can I change my flight instead of cancelling?
Yes, Etihad allows changes, often for a fee depending on your fare type.