For many seniors, a service dog is much more than a companion—it’s a lifeline. Whether helping with mobility, vision, hearing, or emotional stability, these animals make travel possible for countless people. If you’re planning a trip with United Airlines, you may be wondering: What exactly is United’s service dog policy?
This guide breaks it down in plain, easy-to-follow terms. We’ll cover eligibility, costs, paperwork, and tips to make your journey smoother. And if you ever need direct clarification, you can call United at 877-297-0699 to confirm details before you book.
United follows the Americans with Disabilities Act (ADA) and Department of Transportation (DOT) regulations. This means:
Only trained service dogs are recognized.
Service dogs can fly in the cabin free of charge.
Emotional Support Animals (ESAs) are no longer considered service animals under DOT rules. They must travel under United’s standard in-cabin pet policy (with a $125 fee each way).
👉 Think of it this way: a dog that is trained to perform tasks for a disability qualifies as a service dog; an ESA for comfort does not.
Service dogs must be trained to perform specific tasks related to a disability.
Minimum age: 4 months.
Dogs must sit at your feet without blocking aisles.
If the dog is large, you may request bulkhead seating for more space.
DOT requires a Service Animal Air Transportation Form.
On longer flights, you may also need a Relief Attestation Form confirming your dog won’t need to relieve itself in-flight.
Forms can be submitted online or by calling 877-297-0699 for guidance.
Service dogs fly free.
Emotional support animals and pets that don’t qualify must follow United’s pet policy, which charges $125 per carrier, each way.
📊 Data note: DOT studies show that clear rules for service dogs improve both passenger safety and travel comfort.
Traveling with a service animal is easier with a little preparation:
Submit paperwork early (at least 48 hours before departure).
Request pre-boarding so you and your dog have more time to get settled.
Bring familiar items like a mat or blanket to comfort your dog.
Keep vet records handy in case airline staff request them.
👉 Example: A 68-year-old traveler with a mobility service dog shared that pre-boarding gave her enough time to get her dog comfortable before other passengers boarded, making the trip stress-free.
Book your ticket on United.com or by phone.
Call 877-297-0699 to notify United that you’ll be traveling with a service dog.
Submit DOT paperwork online at least 48 hours before travel.
Arrive early at the airport for document verification.
Pre-board and settle in with your dog at your seat.
Can I bring two service dogs? Yes, if both are trained and required.
What if my dog is too big for the space? United may assign you bulkhead seating.
Do dogs need a vest or harness? Not required, but recommended for identification.
United Airlines makes room for service dogs to fly free in the cabin, but paperwork and preparation are essential. With the right documents, early planning, and a quick call to 877-297-0699, seniors can travel confidently with their service companions.