Life doesn’t always follow our calendars. Maybe a doctor’s appointment came up, family plans shifted, or you simply don’t feel ready to travel. If you’ve booked with Etihad Airways, the good news is: yes, you can cancel your booking.
The process is straightforward once you know the rules. And if online steps feel overwhelming, you can always call (831-298-4213) for senior-friendly assistance.
Yes—you can cancel, but the conditions depend on fare type, timing, and booking source.
24-hour rule: If your flight was booked in the U.S. (or to/from the U.S.) and purchased at least 7 days before departure, you can cancel within 24 hours for free. This is required by the U.S. Department of Transportation (DOT).
Fare flexibility: Economy Saver tickets often have strict rules, while Economy Flex, Business, and First Class tickets usually allow more flexible cancellations.
Refunds or vouchers: Some cancellations qualify for cash refunds, while others may result in travel credits.
Example: Susan from Ohio booked an Abu Dhabi trip but realized the dates didn’t work. Because she canceled within 24 hours, she got a full refund—no fees.
Visit etihad.com.
Select “Manage My Booking.”
Enter your booking reference and last name.
Click “Cancel Flight.”
Confirm and save the cancellation notice.
(Visual idea: screenshot of Etihad’s “Manage My Booking” page with the cancel option highlighted.)
Open the app, log in, and select your flight.
Tap “Cancel Flight.”
Follow the instructions and confirm.
Best option for seniors who prefer speaking with a person.
📞 Call (831-298-4213) for step-by-step phone assistance.
Etihad staff can help cancel your booking before departure.
Less convenient but available if you’re already at the airport.
Cancellation fees vary based on fare:
Economy Saver: Typically $150–$200, non-refundable in many cases.
Economy Flex: Lower or sometimes no cancellation fees.
Business & First Class: Usually refundable with minimal or no penalties.
Example: Robert from Arizona canceled his Saver ticket and paid $175 in fees, while his wife’s Economy Flex ticket was refunded in full.
(Visual suggestion: table comparing Saver vs. Flex vs. Business/First cancellation fees.)
Cash refunds: Typically sent back to your original payment method in 7–14 business days.
Travel vouchers: Sometimes offered instead of cash; good for future travel.
Airline cancellations: If Etihad cancels your flight, you are entitled to a full refund or free rebooking.
Cancel early—the sooner you act, the more refund options you’ll have.
Check fare rules before booking to avoid surprises.
Save confirmation emails by printing or keeping a copy on your phone.
Ask about vouchers vs. cash refunds to choose what works best.
Book flexible fares if health or family schedules may change.
Example: Martha, age 72, always books Economy Flex. She once canceled without paying a fee and said the peace of mind was worth the extra upfront cost.
Q: Can I cancel my Etihad booking online?
Yes, through the “Manage My Booking” tool.
Q: Do I always get a refund when I cancel?
It depends on your fare type. Saver fares often have fees; Flex and premium fares are more forgiving.
Q: What if Etihad cancels my flight?
You’re entitled to a full refund or free rebooking.
Q: How long do refunds take?
Usually 7–14 business days.