Life happens—sometimes plans change because of health appointments, family events, or simply a change of mind. If you’ve booked a flight with Etihad Airways, you might be wondering: Can I cancel my ticket online without visiting the airport?
The good news is: Yes, Etihad allows you to cancel tickets online. It’s simple, fast, and convenient—perfect for seniors who’d rather handle things from home. And if the website or app feels confusing, you can always call (831-298-4213) for friendly assistance.
Yes. Most Etihad tickets can be canceled online using either the Etihad website or the mobile app.
24-hour rule: If you booked a U.S. flight (or a flight to/from the U.S.) at least 7 days before departure, you can cancel within 24 hours for free. This is required by the U.S. Department of Transportation (DOT).
Fare flexibility: Saver fares are the least flexible and often non-refundable. Flex, Business, and First Class fares offer easier cancellations with reduced or no fees.
Refunds vs. vouchers: Depending on your ticket, you may get a cash refund or travel credit.
Example: Ellen from Florida canceled her ticket online when her granddaughter’s wedding was rescheduled. She said the process took less than 10 minutes.
Go to etihad.com.
Click “Manage My Booking.”
Enter your booking reference and last name.
Select “Cancel Flight.”
Confirm and save the cancellation notice (print or screenshot it for your records).
(Visual idea: screenshot of the “Manage My Booking” page with cancel option highlighted.)
Open the app and log in.
Tap your booking.
Select “Cancel Flight.”
Confirm cancellation and save your receipt.
Not comfortable canceling online? No problem.
📞 Call (831-298-4213) and an agent can walk you through the cancellation.
The cancellation fee depends on your fare type:
Economy Saver: Usually $150–$200, sometimes non-refundable.
Economy Flex: Lower or waived cancellation fees.
Business & First Class: Generally refundable with minimal or no penalties.
Example: Robert canceled his Saver ticket online and paid $175, while his wife with an Economy Flex ticket canceled at no cost.
(Visual idea: simple chart comparing Saver vs. Flex vs. Business cancellation fees.)
Cash refunds: Usually sent back to your original payment method in 7–14 business days.
Travel vouchers: Sometimes offered instead of refunds—useful if you plan to travel again soon.
If Etihad cancels your flight: You’re entitled to a full refund or free rebooking.
Have your booking reference and last name ready before logging in.
Use a tablet or computer if a phone feels too small.
Cancel early to avoid higher fees.
Always save or print your cancellation confirmation.
Don’t hesitate to ask for help—Etihad staff can guide you over the phone.
Example: Martha, age 70, canceled her flight online but always prints her cancellation receipt so she feels secure.
Q: Can I cancel after checking in online?
Yes, but you’ll need to re-check in if you rebook.
Q: Do I always get a refund when canceling online?
Refunds depend on your fare type. Saver tickets often have fees, while Flex and premium fares are more refundable.
Q: How long does it take for refunds?
Refunds typically take 7–14 business days.
Q: Can I cancel online if I booked through a travel agent?
No, you must contact the agent directly.