Booking flights online is easy these days, but canceling them? That can feel a little tricky — especially if plans change suddenly. Maybe you booked the wrong date, a medical appointment came up, or you’ve simply decided not to travel. If you’re flying with Etihad Airways, the good news is: you can cancel your ticket online in just a few steps.
Let’s walk through the process together so you feel confident. And if you’d rather skip the online steps and talk to a real person, you can always call (877)764-3622 for guided support.
Yes — Etihad makes it possible to cancel tickets directly on their website or mobile app. However, whether you’ll get money back depends on the type of fare you purchased:
Refundable fares: Full or partial refunds, usually with little penalty.
Non-refundable fares: Often limited to travel credits instead of cash.
Flexible fares: Senior-friendly because they allow easy changes or cancellations.
📊 According to the U.S. Department of Transportation, refunds are one of the top consumer complaints in air travel — so knowing your fare type before canceling is essential.
Here’s a simple, step-by-step guide you can follow:
Go to Etihad.com (the official website).
Click on Manage Booking from the homepage.
Enter your booking reference and last name.
Select the flight you want to cancel.
Review any cancellation fees or refund eligibility.
Click Confirm Cancellation.
💡 Refunds usually appear back on your card within 7–14 business days.
📞 If you get stuck or feel unsure, call (877)764-3622 and a representative can walk you through the process step by step.
(Visual idea: A flowchart showing “Login → Manage Booking → Cancel Flight → Refund Processed.”)
✅ Write down your booking reference and last name before starting.
✅ Use a desktop or tablet — bigger screens make it easier to read.
✅ Cancel as early as possible to avoid higher fees.
✅ Save or print your cancellation confirmation for your records.
👵 Example: John from Ohio realized he booked the wrong travel date. He canceled online in under 10 minutes and received his refund in 9 days.
Sometimes the online option won’t work, such as when:
You booked through a third-party travel agency.
Your flight is very close to departure.
In these cases, you can:
📞 Call Etihad directly at (877)764-3622.
Visit an Etihad ticket counter at the airport.
For seniors, speaking with a live agent may feel more reassuring, especially if you’re unsure about refund rules.
Within 24 hours of booking: Cancel for a full refund (if booked 7+ days before departure).
Refundable tickets: Eligible for cash refunds, sometimes minus small fees.
Non-refundable tickets: Usually provide credits, not cash.
Flexible fares: Offer the most peace of mind.
📊 AARP notes that nearly 40% of seniors purchase travel insurance — a smart way to cover unexpected cancellations.