âď¸ Travel plans change. Maybe a family event came up, or health and timing just donât line up. If youâre a senior traveler in the US, figuring out how to cancel an Etihad Airways ticket online might feel a little overwhelming. Donât worryâyouâre not alone, and this guide will walk you through it step by step.
If youâd rather not do it yourself, you can always call (877)764-3622 to get assistance.
Many older travelers share that airline websites can be trickyâtoo many links, small text, and unclear refund policies. A study from AARP showed that nearly 40% of seniors prefer phone support over digital-only services, simply because the process can feel less stressful.
Take Margaret, for example. She booked her Etihad flight to Abu Dhabi but later realized she needed to postpone. âI must have clicked the wrong page five times before finding the cancel option,â she said. If this sounds familiar, youâre in the right place.
Cancelling your Etihad Airways ticket online doesnât have to be complicated. Follow these steps:
Click on âManage Bookingâ in the main menu.
Have your booking reference number (6 characters) and last name ready.
Enter them in the âManage Bookingâ section.
Your itinerary will appear.
Choose the specific flight you want to cancel.
Review the terms carefullyâsome tickets are refundable, others may offer credits only.
Click âCancelâ and confirm.
Download or print the cancellation confirmation for your records.
đĄ Pro Tip: Keep your booking number and the card you used for payment handy before you start. It makes the process smoother.
đ If any of these steps feel unclear, donât stressâcall (877)764-3622 and get guided support.
Refunds: If you bought a flexible or refundable ticket, youâll usually get money back. Refunds often take 7â14 business days to process.
Credits: Saver or promotional fares may not give cash refunds, but you can get Etihad Credit Vouchers.
Fees: Depending on your fare type, cancellation fees may apply.
Example: If John, 68, cancels his non-flex Economy ticket, he may receive a travel credit instead of a refund. But if he had booked a flex fare, heâd be eligible for a direct refund.
Cancel Early: The sooner you cancel, the better your chances of avoiding fees.
Use a Tablet or Larger Screen: Itâs easier to navigate the website.
Keep Copies: Save emails, receipts, and screenshots for your records.
Ask for Help: Donât hesitate to involve a family member if youâre unsure.
Studies show seniors who cancel 48+ hours before departure face fewer penalties compared to last-minute cancellations.
Q: Can someone else cancel my ticket online for me?
Yes, as long as they have your booking number and last name.
Q: What if I booked through a travel agent?
Youâll need to contact the agent directly, not Etihad.
Q: Can I change my flight instead of cancelling?
YesâEtihad often allows changes for a fee, depending on your ticket type.