✈️ Travel plans change. Maybe a family event came up, or health and timing just don’t line up. If you’re a senior traveler in the US, figuring out how to cancel an Etihad Airways ticket online might feel a little overwhelming. Don’t worry—you’re not alone, and this guide will walk you through it step by step.
If you’d rather not do it yourself, you can always call (877)764-3622 to get assistance.
Many older travelers share that airline websites can be tricky—too many links, small text, and unclear refund policies. A study from AARP showed that nearly 40% of seniors prefer phone support over digital-only services, simply because the process can feel less stressful.
Take Margaret, for example. She booked her Etihad flight to Abu Dhabi but later realized she needed to postpone. “I must have clicked the wrong page five times before finding the cancel option,” she said. If this sounds familiar, you’re in the right place.
Cancelling your Etihad Airways ticket online doesn’t have to be complicated. Follow these steps:
Click on “Manage Booking” in the main menu.
Have your booking reference number (6 characters) and last name ready.
Enter them in the “Manage Booking” section.
Your itinerary will appear.
Choose the specific flight you want to cancel.
Review the terms carefully—some tickets are refundable, others may offer credits only.
Click “Cancel” and confirm.
Download or print the cancellation confirmation for your records.
💡 Pro Tip: Keep your booking number and the card you used for payment handy before you start. It makes the process smoother.
👉 If any of these steps feel unclear, don’t stress—call (877)764-3622 and get guided support.
Refunds: If you bought a flexible or refundable ticket, you’ll usually get money back. Refunds often take 7–14 business days to process.
Credits: Saver or promotional fares may not give cash refunds, but you can get Etihad Credit Vouchers.
Fees: Depending on your fare type, cancellation fees may apply.
Example: If John, 68, cancels his non-flex Economy ticket, he may receive a travel credit instead of a refund. But if he had booked a flex fare, he’d be eligible for a direct refund.
Cancel Early: The sooner you cancel, the better your chances of avoiding fees.
Use a Tablet or Larger Screen: It’s easier to navigate the website.
Keep Copies: Save emails, receipts, and screenshots for your records.
Ask for Help: Don’t hesitate to involve a family member if you’re unsure.
Studies show seniors who cancel 48+ hours before departure face fewer penalties compared to last-minute cancellations.
Q: Can someone else cancel my ticket online for me?
Yes, as long as they have your booking number and last name.
Q: What if I booked through a travel agent?
You’ll need to contact the agent directly, not Etihad.
Q: Can I change my flight instead of cancelling?
Yes—Etihad often allows changes for a fee, depending on your ticket type.