Travel plans donât always go as expected. Maybe a doctorâs visit came up, family plans shifted, or you simply need to reschedule. If youâve booked a flight with Etihad Airways, you might be asking: How do I cancel my flight ticket?
The good news is: Yes, you can cancel an Etihad ticket. The process is straightforward if you know the rules, and there are options for refunds depending on your fare type. And if technology feels overwhelming, you can always call (831-298-4213) for senior-friendly assistance.
Yes, Etihad allows passengers to cancel tickets, but the process depends on your fare and when you cancel.
24-hour rule: For flights booked in the U.S. (or to/from the U.S.), you can cancel within 24 hours of purchase for free, as long as the departure is at least 7 days away. This is a U.S. Department of Transportation (DOT) requirement.
Fare rules matter: Saver fares are less flexible, while Flex, Business, and First Class tickets are usually easier to cancel.
Refund vs. voucher: Some tickets qualify for cash refunds, while others may only offer travel credit.
Example: Jim from Florida canceled his flight the morning after booking. Because he was within the 24-hour window, he received a full refund.
Visit etihad.com.
Select âManage My Booking.â
Enter your booking reference and last name.
Choose âCancel Flight Ticket.â
Confirm and save your cancellation receipt.
(Visual suggestion: screenshot of âManage My Bookingâ page with the cancel option highlighted.)
Log in, select your ticket, and tap âCancel Flight.â
Handy for seniors who use smartphones or tablets.
Ideal if you prefer speaking with someone directly.
đ Call (831-298-4213) for senior-friendly cancellation support.
Agents can process cancellations for you, though it may take more time than online or phone options.
Etihadâs cancellation fees vary depending on your fare:
Economy Saver: $150â$200, sometimes non-refundable.
Economy Flex: Lower fees or waived entirely.
Business & First Class: Generally refundable with minimal or no penalties.
Example: Susan from Ohio canceled her Saver ticket and paid $175 in fees, while her friend with an Economy Flex ticket canceled at no cost.
(Visual idea: simple comparison chart of Saver, Flex, and Business cancellation fees.)
Cash refunds: Typically processed in 7â14 business days back to your original payment method.
Travel vouchers: Sometimes offered instead of cashâuseful if you plan to rebook soon.
Airline cancellations: If Etihad cancels your flight, you are entitled to a full refund or free rebooking.
Cancel early to save on fees.
Check fare rules before booking so you know your options.
Save or print your cancellation confirmation for peace of mind.
Ask about vouchers vs. refundsâsometimes vouchers save fees.
Book flexible fares (Economy Flex, Business, or First) if your plans may change.
Example: Martha, age 72, booked an Economy Flex ticket. When her plans changed, she canceled online and received a refund without paying fees.
Q: Can I cancel my Etihad ticket online?
Yesâvia the âManage My Bookingâ section or mobile app.
Q: Do I always get a refund when canceling?
Not always. Saver fares may carry fees, while Flex and premium fares are usually refundable.
Q: What if Etihad cancels my flight?
Youâre entitled to a free refund or rebooking.
Q: How long does it take to get a refund?
Refunds are typically processed within 7â14 business days.