Travel plans can change at any stage of life, but for seniors, flexibility matters most. Maybe a family gathering shifted dates, or perhaps you’d rather reschedule your journey. Whatever the reason, if you’ve booked with Etihad Airways and now need to cancel, the process doesn’t have to feel overwhelming.
This guide will walk you through the cancellation steps, what refunds to expect, and some senior-friendly tips to make it stress-free. And remember—if online steps feel too complicated, you can always call (877)764-3622 for help.
Airline websites are not always senior-friendly. Small text, multiple menus, and unclear refund terms can cause frustration.
According to an AARP survey, nearly 40% of older adults prefer calling a representative instead of using online tools. That’s not about ability—it’s about comfort and confidence.
Take Mr. Harris, 72. He shared: “I thought I was cancelling, but I actually clicked ‘change flight.’ After 15 minutes, I gave up and asked my daughter to help.” If this sounds familiar, you’re in the right place.
Cancelling online is possible in just a few simple steps:
Type in your booking reference (6 characters) and last name exactly as on your ticket.
Your booking information will appear. Choose the specific flight you want to cancel.
Etihad will show whether your ticket is refundable or eligible for credit. Confirm cancellation once you’re ready.
Always print, download, or email the cancellation notice so you have proof.
💡 Pro Tip: Keep your booking number and the payment card you used nearby.
👉 If these steps feel like too much, simply call (877)764-3622 and a representative can guide you.
Refunds: If you purchased a flexible fare, you may qualify for a cash refund. Most refunds take 7–14 business days.
Travel Vouchers: Saver or discounted tickets usually provide credit vouchers instead of direct refunds.
Fees: Depending on your fare type, cancellation charges may apply.
Example: Mrs. Allen, 69, cancelled her non-flex Economy ticket. Instead of a refund, she received a voucher that she later used toward another trip.
Here are a few ways to make cancellations less stressful:
Cancel as early as possible—this often reduces or avoids fees.
Use a desktop computer or tablet with a bigger screen for easier navigation.
Print or save confirmation emails so you have records.
Don’t hesitate to ask a trusted family member to help.
Check your fare type first—refunds vary based on the ticket you purchased.
✈️ Did you know? Airline data shows that passengers who cancel at least 48 hours before departure are more likely to avoid heavy penalties.
Can I cancel my Etihad ticket by phone?
Yes, many seniors prefer this option. You can call (877)764-3622 for support.
What if I booked through a travel agent?
You’ll need to cancel directly with the agent, not Etihad.
Can someone else cancel my flight for me?
Yes—if they have your booking reference and last name.
Can I change my flight instead of cancelling?
Yes. Etihad allows changes, sometimes with a fee depending on your fare.