Life doesn’t always go according to plan. Maybe you have a new doctor’s appointment, family event, or simply feel more comfortable rescheduling your trip. If you’ve booked with Etihad Airways, you might be wondering: How do I cancel my ticket?
The good news is: Yes, Etihad tickets can be canceled. The process is simple once you know the rules, and you may be entitled to a refund depending on your fare. And if websites and apps feel confusing, you can always call (
) for senior-friendly assistance.
Yes, Etihad allows passengers to cancel tickets, though the exact rules depend on your fare type and when you cancel.
24-hour rule: If your flight was booked in the U.S. (or to/from the U.S.) at least 7 days before departure, you can cancel within 24 hours for free. This rule is protected by the U.S. Department of Transportation (DOT).
Fare matters: Saver tickets are the least flexible, while Flex, Business, and First Class are much easier to cancel.
Refund or voucher: Some tickets give cash back, while others only offer travel credit.
Example: George from Arizona canceled his Etihad ticket the morning after booking. Because of the 24-hour rule, he received a full refund without paying any fees.
Go to etihad.com.
Select “Manage My Booking.”
Enter your booking reference and last name.
Click “Cancel Flight Ticket.”
Confirm and save your cancellation notice (print or screenshot it).
(Visual suggestion: screenshot of the Manage My Booking page with the cancel option highlighted.)
Open the app and log in.
Tap your ticket.
Select “Cancel Flight.”
Confirm and save the receipt.
Ideal for seniors who prefer talking with someone.
📞 Call (877)764-3622 for step-by-step help.
If you’re already at the airport, Etihad staff can cancel the ticket for you.
The cancellation fee depends on the fare you purchased:
Economy Saver: Usually $150–$200; sometimes non-refundable.
Economy Flex: Lower or no cancellation fees.
Business & First Class: Generally refundable with little to no penalties.
Example: Susan from Ohio canceled her Saver ticket and paid $175, while her friend with a Flex ticket canceled without fees.
(Visual idea: a simple chart comparing Saver, Flex, Business, and First ticket fees.)
Cash refunds: Typically processed back to your card in 7–14 business days.
Travel vouchers: Sometimes issued instead of refunds. Good if you plan to travel again.
If Etihad cancels your flight: You’re entitled to a full refund or free rebooking—no fees.
Cancel early to save on fees.
Read fare rules before booking, so you know your options.
Print or save your cancellation confirmation.
Ask about vouchers vs. refunds—sometimes vouchers avoid fees.
Consider flexible fares if your plans may change in the future.
Example: Martha, age 71, always books Economy Flex. She once had to cancel, and it saved her hundreds of dollars in fees.
Q: Can I cancel Etihad tickets online?
Yes, through “Manage My Booking” or the mobile app.
Q: Do I always get a refund?
Not always—Saver tickets often carry fees, while Flex and premium fares are more refundable.
Q: What if Etihad cancels my flight?
You’re entitled to a free refund or rebooking.
Q: How long does a refund take?
Typically 7–14 business days.