Life happens—doctor appointments, family events, or even a change of heart can suddenly make travel plans tricky. If you’ve booked with Etihad Airways, the good news is: yes, you can cancel your ticket.
The process is simpler than you might think, and depending on your fare type, you may even qualify for a refund. And if the online process feels overwhelming, you can always call
for step-by-step, senior-friendly assistance.
Yes. Etihad allows ticket cancellations, though the exact rules depend on your fare and the timing.
24-hour rule: If you booked a flight to or from the U.S. at least 7 days before departure, you can cancel within 24 hours for free. This is a U.S. Department of Transportation (DOT) regulation.
Fare flexibility matters: Saver fares are the least forgiving, while Flex, Business, and First Class fares are more flexible and often refundable.
Refund or voucher: Some fares refund directly to your card, while others may give you travel credit for future trips.
Example: George from Florida canceled his ticket within 24 hours of purchase and got his full payment back—no penalties.
Visit etihad.com.
Select “Manage My Booking.”
Enter your booking reference and last name.
Click “Cancel Ticket.”
Confirm and save your cancellation notice.
(Visual suggestion: screenshot of the “Manage My Booking” page highlighting the cancel option.)
Open the app and log in.
Tap on your booking.
Select “Cancel Flight.”
Save the cancellation receipt for your records.
Ideal for seniors who prefer speaking to a real person.
đź“ž Call (877)764-3622 and an agent can guide you through the cancellation.
If you’re already at the airport, Etihad staff can cancel your ticket at the check-in desk.
Cancellation fees vary depending on your fare type:
Economy Saver: $150–$200 fee; in some cases, non-refundable.
Economy Flex: Lower or sometimes no cancellation fees.
Business & First Class: Typically refundable with little or no penalties.
Example: Susan from Ohio canceled her Saver ticket online and paid $175, but her friend who booked Economy Flex canceled without paying any fee.
(Visual idea: comparison chart showing Saver, Flex, Business, and First ticket fees.)
Cash refunds: Usually returned to your original payment method within 7–14 business days.
Travel vouchers: Offered instead of cash in some cases, handy for future trips.
If Etihad cancels the flight: You are entitled to a free refund or rebooking at no extra cost.
Cancel early to avoid higher fees.
Read fare rules before booking so you know your options.
Save or print confirmation emails after canceling for peace of mind.
Ask about vouchers vs. cash refunds to see what works best.
Choose flexible fares if your plans might change.
Example: Martha, age 71, always books Economy Flex. When she had to cancel last year, she received her full refund without stress.
Q: Can I cancel Etihad tickets online?
Yes—through “Manage My Booking” or the mobile app.
Q: Will I always get a refund?
Not always. Saver tickets usually come with fees, while Flex and premium fares are more refundable.
Q: What if Etihad cancels my flight?
You’re entitled to a full refund or free rebooking.
Q: How long does a refund take?
Typically 7–14 business days.